ARAI Agent terms of use (public offer)

CODEALIVE LTD (England and Wales, Company Number 16517721, address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, email: support@arai.build, phone/WhatsApp: +7 705 804 52 03, service available around the clock, support on business days 12:00–16:00 Astana time; the “Provider”) offers any individual (the “User”) use of the ARAI Agent web service at arai.build (the “Service”) under this offer. Starting to use the Service (sending a message or signing in by phone number) constitutes full acceptance of these terms.

Using artificial intelligence, the Service answers questions about Kazakhstan's construction standards with sources, performs calculations using normative formulas and converts DWG drawings to PDF. Answers are generated automatically by an artificial intelligence system. They are for reference, may contain errors and inaccuracies, and are not official interpretations of standards, expert assessments or design decisions. The User must verify results against official standards and is responsible for design decisions made.

The Service is currently provided free of charge. The Provider sets limits (daily messages, daily conversions and file sizes), displayed in the Service, which may change. Sign-in uses a Kazakhstan mobile phone number and a one-time code. The User is responsible for keeping access to their phone number secure.

The User must not use the Service to violate Kazakhstan law; include personal data (their own or another person's) or restricted information in messages or uploaded files, as the Service is not intended to process it; upload files without the necessary rights or containing malicious code; bypass limits or use automated access (bots or scraping); attempt to access other users' data or internal Service components; or resell Service results as services of the Provider.

The Provider owns the rights to the Service. The User retains rights to drawings they upload; the Provider uses them only to fulfil the User's request. Results (answers and PDFs) are supplied for use at the User's responsibility. Standards are quoted only to the extent needed to answer, with a link to the official source; the Service does not reproduce the full texts of paid standards.

Personal data processing is governed by the Policy (arai.build/privacy), which forms part of these terms. Message and file content is processed by third-party providers outside the Republic of Kazakhstan, so the User must not include personal data in it (section 4).

Service results are for reference (section 2); the User independently makes decisions based on them and bears responsibility for those decisions. The Provider does not guarantee uninterrupted service or that the standards corpus is current on the date of a request. The Provider is liable to the User within the limits established by the legislation of the Republic of Kazakhstan.

Send complaints to support@arai.build or via WhatsApp +7 705 804 52 03. The Provider reviews a complaint and, if it disagrees with the demands, gives a reasoned written response within ten calendar days of receipt. Disputes are resolved under the legislation of the Republic of Kazakhstan. The User may contact the authorised consumer protection body and the courts of the Republic of Kazakhstan.

The Provider may change the terms by publishing a dated new version on this page. Changes apply when accepted by the User at their next sign-in; a User who disagrees must stop using the Service. The Provider may suspend access for a breach of section 4 or for technical work. Service documents are published in Kazakh and Russian; this page supplies an English translation.